Privacy Policy
Effective as of May 22, 2026
Matternet, Inc. ("Matternet," "we", “us” or "our") builds and operates autonomous drone networks that enable ultra-fast, low-cost and zero-emission package delivery. This Privacy Policy describes how Matternet processes personal information that we collect through our digital properties that link to this Privacy Policy, including our website (the “Service”), as well as through our social media pages, marketing activities and other activities described in this Privacy Policy.
This Privacy Policy does not apply to personal information that we may process on behalf of our enterprise customers (such as businesses and other organizations) while providing our Service to them. Our use of information that we process on behalf of our enterprise customers may be governed by our agreements with such customers. If you have questions regarding your personal information that we process on behalf of an enterprise customer, please direct your question to that enterprise customer.
Matternet may provide additional or supplemental privacy policies to individuals for specific products or services that we offer at the time we collect personal information.
NOTICE TO EUROPEAN USERS: Please see the Notice to European Users section at the end of this Policy for additional information for individuals located in the European Economic Area, Switzerland or United Kingdom (which we refer to as “Europe”, and “European” should be understood accordingly).
Personal information we collect
Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:
Contact data, such as your first and last name, email address, billing and mailing addresses, phone number, and latitude and longitude information for your delivery drop zone.
Profile data, such as the username and password that you may set to establish an online account on the Service, biographical details, photograph or picture, delivery drop zone coordinates, links to your profiles on social networks, interests, preferences, information about your participation in our surveys, and any other information that you add to your account profile.
Communications data based on our exchanges with you, including when you contact us through the Service, social media, communicate with us via chat features, or otherwise.
Transactional data, such as information relating to or needed to complete your orders on or through the Service, including order numbers and transaction history.
Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
Drone Event data, such as information related to reported or identified incidents or investigations by Matternet related to any drone malfunctions, delivery errors, or other potential issue related to the Service.
User-generated content data, such as conversation text, comments, questions, messages, works of authorship, and other content or information that you generate, transmit, or otherwise make available on the Service, as well as associated metadata. Metadata includes information on how, when, where and by whom a piece of content was collected and how that content has been formatted or edited. Metadata also includes information that users can add or can have added to their content, such as keywords, geographical or location information, and other similar data.
Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
Third-party sources. We may combine personal information we receive from you with personal information falling within one of the categories identified above that we obtain from other sources, such as:
Public sources, such as government agencies, public records, social media platforms, and other publicly available sources.
Private sources, such as data providers and social media platforms.
Data providers, such as information services and data licensors.
Partners, such marketing partners and event co-sponsors.
Customers
Service providers that provide services on our behalf or help us operate the Service or our business.
Automatic data collection. We, our service providers, and our partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, such as:
Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area.
Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.
Precise geolocation data, when you authorize the Service to access your device’s location.
Communication interaction data, such as your interactions with our email, text or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.
For more information concerning our automatic collection of data, please see our Cookie Notice.
How we use your personal information
We may use your personal information for the following purposes or as otherwise described at the time of collection:
Service delivery and operations. We may use your personal information to:
provide the Service (including investor relations support and management (where applicable);
establish and maintain your user profile on the Service;
facilitate features of the Service, such accurately delivery of items into drop zones;
communicate with you about the Service, including by sending Service-related announcements, updates, security alerts, and support and administrative messages;
provide support for the Service, and respond to your requests, questions and feedback;
facilitate purchasing features of the Service, such as by identifying and suggesting items for purchase.
Service personalization, which may include using your personal information to:
understand your needs and interests;
to develop new programs and services;
enable security features of the Service;
personalize your experience with the Service and our Service-related communications; and
remember your selections and preferences as you navigate webpages.
Service improvement and analytics. We may use your personal information to analyze your usage of the Service, improve the Service, improve the rest of our business, help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails, and to develop new products and services.
Marketing. We, our service providers and our third-party advertising partners may collect and use your personal information to send you direct marketing communications and may personalize these messages based on your needs. You may opt-out of our marketing communications as described in the Opt-out of communications section below.
Events. We may use your personal information to:
contact or market to you after collecting your personal information at an event
Compliance and protection. We may use your personal information to:
comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas, investigations or requests from government authorities;
protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
audit our internal processes for compliance with legal and contractual requirements or our internal policies;
enforce the terms and conditions that govern the Service; and
prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
To create aggregated, de-identified and/or anonymized data. We may create aggregated, de-identified and/or anonymized data from your personal information and other individuals whose personal information we collect. We make personal information into de-identified and/or anonymized data by removing information that makes the data identifiable to you. We may use this aggregated, de-identified and/or anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.
Data sharing in the context of business transactions. We may share certain personal information in the context of actual or prospective business transactions – for more information, see How we share your personal information, below.
Further uses, in some cases, we may use your personal information for further uses, in which case we will ask for your consent to use of your personal information for those further purposes if they are not compatible with the initial purpose for which information was collected.
Retention
We generally retain personal information to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
When we no longer require the personal information we have collected about you, we may either delete it, deidentify or anonymize it, or isolate it from further processing.
Your choices
Access or update your information. If you have registered for an account with us through the Service, you may review and update certain account information by logging into the account.
Opt-out of communications. You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. Please note that if you choose to opt-out of marketing-related emails, you may continue to receive service-related and other non-marketing emails.
Cookies and other technologies. For information about our use of cookies and similar technologies and your options, see our Cookie Notice.
Blocking images / clear gifs: Most browsers and devices allow you to configure your device to prevent images from loading. To do this, follow the instructions in your particular browser or device settings.
Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Decline to provide information. We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.
Other sites and services
The Service may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.
Security
We employ technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.
International data transfers
We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.
Users who are located in Europe can find additional information about data transfers below.
Children
The Service is not intended for use by anyone under 18 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service or other appropriate means. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Service after the effective date of any modified Privacy Policy indicates your acknowledging that the modified Privacy Policy applies to your interactions with the Service and our business.
How to contact us
Email: contact@matternet.com
Mail:
Matternet, Inc.
355 Ravendale Drive
Mountain View, CA 94043, USA
Notice to Eurpoean users
General
Where this Notice to European users applies. . The information provided in this “Notice to European Users” section applies only to individuals in the United Kingdom, Switzerland and the European Economic Area (i.e., “Europe” as defined at the top of this Privacy Policy).
Controller. Matternet, Inc. is the controller in respect of the processing of your personal information covered by this Privacy Policy for purposes of European data protection legislation (i.e., the EU GDPR and the so-called ‘UK GDPR’ (as and where applicable, the “GDPR”) and the Swiss Federal Act on Data Protection (as and where applicable, the “FADP”)). Matternet, Inc. has also representations in the EU (MATTERNET EUROPE MONOPROSOPI IDIOTIKI KEFALAIOUCHIKI ETAIREIA, Neas Elvetias 11, 162 31 Athens, Greece), UK (Matternet UK Ltd., Office 106, 2-6 Boundary Row, London, SE1 8HP, United Kingdom), and Switzerland (Matternet Operations GmbH, Sonnentalstrasse 8, 8600 Dübendorf, Switzerland). See the ‘How to contact us’ section above for our contact details.
Personal information. References to “personal information” in this Privacy Policy should be understood to include a reference to “personal data” (as defined in the GDPR and the FADP) – i.e., information about individuals from they are either directly identified or can be identified.
Our legal bases for processing
In respect of each of the purposes for which we use your personal information, the GDPR requires us to ensure that we have a “legal basis” for that use.
Our legal bases for processing your personal information described in this Privacy Policy are listed below.
Where we need to perform a contract we have entered into with you or are about to enter (“Contractual Necessity”).
Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests (“Legitimate Interests”). More detail about the specific legitimate interests pursued in respect of each Purpose we use your personal information for is set out in the table below.
Where we need to comply with a legal or regulatory obligation (“Compliance with Law”).
Where we have your specific consent to carry out the processing for the Purpose in question (“Consent”).
We have set out below, in a table format, the legal bases we rely on in respect of the relevant Purposes for which we use your personal information – for more information on these Purposes and the data types involved, see ‘How we use your personal information’.
Purpose
Categories of personal information involved
Legal basis
Service delivery and operations
Contact data
Profile data
Communications data
Transactional data
Marketing data
Drone Event data
User-generated content data
Third-Party sources data
Device data
Online activity data
Communication interaction data
Contractual Necessity
Legitimate Interests. We have a legitimate interest in ensuring the ongoing security and proper operation of our Service, our business and associated IT services, systems and networks.
Service personalization
Profile data
Communications data
Device data
Online activity data
User-generated content data
Communication interaction data
Third-Party sources data
Legitimate Interests. We have a legitimate interest in providing you with a good service via the Service, which is personalized to you and that remembers your selections and preferences.
Consent, in respect of any optional processing relevant to personalization (including processing directly associated with any optional cookies used for this purpose).
Service improvement and analytics
Profile data
Communications data
Device data
Online activity data
User-generated content data
Communication interaction data
Third-Party sources data
Legitimate Interests. We have a legitimate interest in providing you with a good service and analyzing how you use it so that we can improve it over time, as well as developing and growing our business.
Consent, in respect of any optional cookies used for this purpose.
Direct marketing and events
Contact data
Communications data
Event registration data
Marketing data
Third-Party sources data
Legitimate Interests. We have a legitimate interest in promoting our organization and sending marketing communications and organizing events, promotions and contests for that purpose.
Consent, in circumstances or in jurisdictions where consent is required under application data protection laws to the sending of any given marketing communications or organizing events, promotions and contests.
Compliance and protection
Any and all data types relevant in the circumstances
Compliance with Law
Legitimate Interests. Where Compliance with Law is not applicable, we have a legitimate interest in participating in, supporting, and following legal process and requests, including through co-operation with authorities. We may also have a legitimate interest in ensuring the ongoing security and proper operation of our Service and associated IT services, systems and networks.
To create aggregated, de-identified and/or anonymized data
Any and all data types relevant in the circumstances
Legitimate Interests. We have a legitimate interest in taking steps to preserve our users’ privacy as we research how they use our Service.
Data sharing in the context of business transactions
Any and all data types relevant in the circumstances
Legitimate Interests. We have a legitimate interest in pursuing and consummating actual or prospective corporate transactions and providing information to relevant third parties involved in an actual or prospective corporate event (including to enable them to investigate - and, where relevant to continue to operate - all or relevant part(s) of our operations).
Further uses
Any and all data types relevant in the circumstances
The original legal basis relied upon, if the relevant further uses is compatible with the initial purpose for which the personal information was collected.
Consent, if the relevant further use is not compatible with the initial purpose for which the personal information was collected.
Other information
No sensitive personal information. We ask that you not provide us with any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the services, or otherwise to us. If you provide us with any sensitive personal information to us when you use the services, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not submit such sensitive personal information through our services.
No Automated Decision-Making and Profiling. As part of the Service, we do not engage in automated decision-making and/or profiling, which produces legal or similarly significant effects.
Your Rights
General. European data protection laws may give you certain rights regarding your personal information in certain circumstances. If you are located in Europe, you may ask us to take the following actions in relation to your personal information that we hold:
Access. Provide you with information about our processing of your personal information and give you access to your personal information.
Correct. Update or correct inaccuracies in your personal information.
Delete. Delete your personal information where there is no good reason for us continuing to process it - you also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Transfer. Transfer to you or a third party of your choice a machine-readable copy of your personal information you have provided to us that we process based on Consent or Contractual Necessity.
Restrict. Restrict the processing of your personal information, for example if you want us to establish its accuracy or the reason for processing it.
Object. Object to our processing of your personal information where we are relying on Legitimate Interests – you also have the right to object where we process your personal information for direct marketing purposes.
Withdraw Consent. When we use your personal information based on your consent, you have the right to withdraw that consent at any time.
Exercising These Rights. You may submit these requests by email to contact@matternet.com. We may request specific information from you to help us confirm your identity and process your request. Whether or not we are required to fulfill any request you make will depend on a number of factors (e.g., why and how we are processing your personal information), if we reject any request you may make (whether in whole or in part) we will let you know our grounds for doing so at the time, subject to any legal restrictions. Typically, you will not have to pay a fee to exercise your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We try to respond to all legitimate requests within a month of receipt. It may take us longer than a month if your request is particularly complex or if you have made a number of requests; in this case, we will notify you and keep you updated.
Your Right to Lodge a Complaint with your supervisory authority. In addition to your rights outlined above, if you are not satisfied with our response to a request you make, or how we process your personal information, you can make a complaint to the data protection regulator in your habitual place of residence.
For users in the European Economic Area – contact information for the data protection regulator in your place of residence can be found here: https://edpb.europa.eu/about-edpb/board/members_en
For users in the UK – contact information for the UK data protection regulator is can be found here: https://ico.org.uk/make-a-complaint/
For users in Switzerland – contact information for the Swiss supervisory authority is below:
Eidgenössischer Datenschutz- und Öffentlichkeitsbeauftragter
Feldeggweg 1
CH - 3003 Bern
Data Processing outside Europe
We are a U.S.-based company and many of our service providers, advisers, partners or other recipients of data are also based in the U.S. This means that, if you use the Service, your personal information will be accessed and processed in the U.S. It may also be provided to recipients in other countries outside Europe.
Where we share your personal information with third parties who are based outside Europe, we try to ensure a similar degree of protection is afforded to it by making sure one of the following mechanisms is implemented:
Transfers to territories with an adequacy decision. We may transfer your personal information to countries or territories whose laws have been deemed to provide an adequate level of protection for personal information by the European Commission or UK Government (as and where applicable) (from time to time) or under specific adequacy frameworks approved by the European Commission or UK Government (as and where applicable) (from time to time), such as the EU-U.S. Data Privacy Framework or the UK Extension thereto.
Transfers to territories without an adequacy decision.
We may transfer your personal information to countries or territories whose laws have not been deemed to provide such an adequate level of protection (e.g., the U.S., see above).
However, in these cases:
we may use specific appropriate safeguards, which are designed to give personal information effectively the same protection it has in Europe – for example, standard-form contracts approved by relevant authorise for this purpose; or
in limited circumstances, we may rely on an exception, or ‘derogation’, which permits us to transfer your personal information to such country despite the absence of an ‘adequacy decision’ or ‘appropriate safeguards’ – for example, reliance on your explicit consent to that transfer.
Personal information subject to the FADP is transferred to the following countries:
EU Member States (transfer mechanism: adequacy decision);
U.S. (transfer mechanism: EU standard contract clauses (including the Swiss Annex));
UK (transfer mechanism: adequacy decision).
You may contact us if you want further information on the specific mechanism used by us when transferring your personal information out of Europe. You may have the right to receive a copy of the appropriate safeguards under which your personal information is transferred by contacting us at contact@matternet.com.